Refund & Return Policy

At Organicart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our policy below.

Returns

Returns are accepted within 7 days of receiving your order if:

• The product is damaged during delivery.
  
• You received the wrong item.
  
• The product is unopened, unused, and in its original packaging.
  

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

• Opened or used hair oil bottles.
  
• Products with broken seals.
  
• Items damaged due to misuse or improper storage.
  

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 15–20 business days using the original payment method where possible. For Cash on Delivery orders, refunds may be issued via bank transfer or another mutually agreed method.

Exchanges

If you receive a damaged or incorrect product, we will replace it at no additional cost after verification.

Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled.

Contact Us

For return or refund requests, please contact our customer support with:

• Your order number
  
• Photos of the product (if damaged or incorrect)
  
• A brief description of the issue
  

We aim to resolve all genuine complaints as quickly as possible.